RETURNS POLICY
We want you to love your purchase, but if something isn’t quite right, we offer returns in line with the below policy.
RETURN OPTIONS
- Australian Orders: Eligible for exchange or store credit
- International Orders: Eligible for store credit only
- Refunds are only provided for faulty items in accordance with Australian Consumer Law
RETURN ELIGIBILITY
To be eligible for a return:
- Items must be returned within 14 days of delivery.
- Items must be unworn, unwashed, and in original condition with all tags attached.
- Items must be free from marks, stains, perfume, or damage.
- All original packaging must be included.
Please note that return shipping costs are the responsibility of the customer. We are not liable for any items lost or damaged during transit, so we strongly recommend using a tracked shipping service and retaining your tracking number.
Returns that do not meet our policy requirements may be declined and sent back at the customer’s expense.
SALE ITEMS
All sale items are final, no returns or exchanges.
DAMAGED GOODS
If you have received an order with faulty or damaged goods, please contact us at hello@studiogan.com as soon as possible. If an item is deemed faulty we will offer a replacement (if available) or full refund.
CANCELLATION OF ORDERS
Please carefully check your order details (including delivery address) are accurate before you submit it. We have a strict no cancellation policy. No cancellations or changes will be accepted.